Our “You’re Golden” Guarantee:
We promise you a working installation. Period.
Any product that you buy from us must work once installed, or your money back.
And, we will provide answers to your questions and technical help, if you need it, during your installation.
This applies to all of our products, including our “Better Connected” NMEA cables and kits. These cables are also fully guaranteed for operation for two years after purchase.
Golden Channels Two Year Guarantee Complete Terms and Conditions:
1. Warranty Statement
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL GOLDEN CHANNELS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THIS PRODUCT. Some states do not allow the exclusion on incidental or consequential damages, so the above limitation may not apply to customers in those states.
Golden Channels retains the right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
2. Consumer Limited Warranty
Golden Channels branded marine products are warranted to be free from defects in material or workmanship for a period of two (2) years from the date the product was purchased by the first customer. Within this period Golden Channels Inc. (“Golden Channels”) will, at its sole option, repair or replace any components that fail in normal use.
3. Warranty Procedure: Claim Form and Supporting Documentation
Customers requesting a warranty claim need to contact [email protected] and request a warranty claim RMA form. Failure to complete the form, missing or insufficient information will delay in processing the claim and may result in claim denial. Original proof of purchase needs to be included along with the warranty claim RMA form.
4. Warranty Exclusions
Installations not in accordance with the installation guidelines provided by Golden Channels, or in accordance with ABYC / NMEA recommendations.
The warranty policy does not cover costs associated with non Golden Channels manufactured third party equipment, cabling, wiring, connectors, or damage due to improper equipment configuration. It also does not cover shop supplies, lost production time, or collateral damage.
The warranty policy does not cover product failures due to: shipping damage, accident, abuse or misuse, improper storage, alteration or unauthorized repair, corrosion, products on which the serial number has been tampered with, power spikes, vandalism, water ingress, submersion, or other acts of God (force majeure) or weather phenomena such as lightning, flash floods, spills of food or liquids, maladjustment of customer controls, etc.
The warranty policy does not apply if, Golden Channels was not notified by the consumer of the alleged defect or malfunction of the product during the applicable limited warranty period.
The warranty policy does not apply if, the product was used with or connected to an accessory not fit for use with Golden Channels branded product or used in a manner other than its intended use.
Golden Channels assumes no responsibility for damage incurred during installation.
The warranty policy does not cover: incorrectly specified product, RF interference installation problems, existing onboard electrical systems noise, stray voltages, chart cartography errors, units subjected to or connected to the incorrect voltage supply level or voltage type.
The warranty policy does not cover products for which a suitable proof of purchase showing date, dealer/retailer, serial number, installation invoice (if required), cannot be demonstrated at the time of the request for warranty service..
The warranty policy does not cover sea trials. If, in exceptional circumstances, you have a specific case that warrants a sea trial, please contact golden channels support via email at [email protected]
The warranty policy does not cover damage or costs resulting from the connection of third-party products.
The warranty policy does not cover freight costs associated with the return of defective equipment to Golden Channels nor is such freight payable by Golden Channels.
The warranty policy does not cover water intrusion caused by high-pressure water sprayers or damage to products caused by harsh chemicals.
The warranty policy does not cover costs associated with modified or painted products outside of manufacture specifications.
The warranty policy does not cover normal wear and tear or misuse, or cosmetic damage, such as scratches, nicks and dents.
The warranty policy does not cover improper or insufficient care or maintenance.
The warranty policy does not cover damage resulting from or caused by inadequate cleaning or improper service of products used in saltwater or brackish water.
The warranty policy does not cover damage caused by accident, incorrect installation, incorrect stowing, abuse, misuse, water, flood, fire, other acts of nature or external causes, or failure to obtain required annual maintenance service.
The warranty policy does not cover costs associated to normal maintenance or replacement of parts or accessories that are not defined as a manufacture defect.
Product recalls — In the event Golden Channels chooses to recall a product from the field, we reserve the right to establish a fair rate (time, travel and hourly rate) for removal and replacement of such product based on a case-by-case situation.
Golden Channels reserves the right to refuse any warranty service claim it deems unfair or nonconforming to the policies and procedures set forth in this warranty document. In addition, Golden Channels reserves the right to refuse to pay warranty labor reimbursement to any service dealer it finds not performing quality work or manipulating this warranty policy in a way that is not in the interest of Golden Channels or the end user.
If you have any questions, or require further clarification on our warranty, please contact Golden Channels.